Terms of business
We are committed to working with you in an honest and open way, please find our key terms of business below.
Cancellation Policy
In the event you need to rearrange or cancel your appointment please give at least 24 hours’ notice. You can call us between 9am and 5:30pm, at 01892 540990. A charge may be applied to appointments cancelled with less than 24 hours’ notice.
Refusal of Treatment
We reserve the right to refuse treatment where our clinicians deem it inappropriate for any reason and the clinician’s decision is final in this regard.
Booking Payment Policy
We kindly request that all appointments are paid for within 24 hours of booking. We will send a payment link to your mobile / email. You may also pay via bank transfer if you prefer. At the moment, as part of our COVID-19 procedures, we are not accepting cash payments.
We are committed to working with you in an honest and open way, please find our key terms of business below.
Cancellation Policy
In the event you need to rearrange or cancel your appointment please give at least 24 hours’ notice, you can call us between 8:30am and 5:30pm, on 01423 566888. If you miss or at short notice cancel 2 appointments in a 2 year period we will have no option but to take deposits ahead of any future appointment bookings.
Refusal of Treatment
We reserve the right to refuse treatment where our clinicians deem it inappropriate for any reason and the clinician’s decision is final in this regard.
